Jiangsu Quanshang Heavy Industry Co., Ltd. has earned customer trust through outstanding quality and reliability.

FAQ

Jiangsu Quanshang Heavy Industry Co., Ltd. was established in 2023. Our company specializes in the production and manufacturing of precision processed products.


Starting from customized products for customers, we have rich experience in raw material procurement and production, rough processing, heat treatment, final product precision processing, and product inspection and packaging.

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  • Q: How to reduce sudden equipment failures?
    A: 
    Based on the big data of equipment operation, the company regularly generates health assessment reports and provides preventive maintenance solutions, including component replacement cycles, lubrication plans, etc., to reduce the risk of failures.
  • Q: How to charge maintenance fees outside the warranty period?
    A: 
    Transparent quotations are provided outside the warranty period, detailing the maintenance items and costs to ensure customers' right to know. At the same time, preventive maintenance suggestions are provided to reduce subsequent maintenance costs.
  • Q: Can the equipment be upgraded?
    A: 
    The company provides equipment upgrade solutions, including hardware modification and software optimization, to extend the service life of the equipment, improve performance, and meet customers' changing production needs.
  • Q: What should I do if spare parts are not supplied in time?
    A: 
    The company has established a nationwide spare parts inventory network, which can quickly allocate spare parts in an emergency, ensuring delivery within 48 hours to ensure customer production continuity.
  • Q: What problems can remote technical support solve?
    A: 
    Relying on the Internet of Things platform, engineers can remotely access the equipment system, diagnose faults in real time and provide solutions. At the same time, equipment health reports are generated regularly to warn of potential risks and optimize equipment performance.
  • Q: Is equipment operation training provided?
    A: 
    The company provides customized operation training, covering equipment use, daily maintenance and fault prevention, to help customers establish independent maintenance capabilities and reduce dependence on external services.
  • Q: How long is the response time for equipment failure?
    A: 
    The company provides 7×24 hours remote technical support and promises minute-level failure response. If on-site maintenance is required, it will arrive within 48 hours nationwide. In an emergency, the spare parts green channel can be activated to minimize downtime.
  • Q: How to deal with product quality problems?
    A: 
    The company has built a full-link quality control system, setting up four quality inspection checkpoints from raw material testing to finished product non-destructive testing, and realizing full-process data traceability with unique identity coding. If there is a quality problem with the product, free replacement or repair service will be provided after verification, and the relevant freight will be borne.